This page explains how to request deletion of your account and associated
personal data on the Ohana mobile app, operated by
Ohana Experiences Pte. Ltd. ("Ohana", "we", "us"). It also
describes which data is deleted, which data is retained, and for how long.
Option 1: Delete your account in the app (recommended)
The fastest way to delete your account is directly within the Ohana app:
- Open the Ohana app and sign in to your account.
- Go to the Account menu (your profile / settings).
- Scroll to the bottom and tap Delete Account.
- Review the on-screen summary of what will be deleted, then tap Continue.
-
If you have any active reservations, pending payouts, upcoming hosted
sessions, or an available earnings balance, you will be asked to resolve
these first (cancel reservations, request your payout, etc.).
- On the final confirmation screen, type DELETE MY ACCOUNT to confirm.
- Tap Delete My Account. Your account is deleted immediately and you are signed out.
Option 2: Request deletion by email
If you cannot access the app, you can request account deletion by emailing
help@ohana.world
from the email address associated with your account, with the subject line
"Account Deletion Request". We will verify your identity and process your
request. We may ask you to first resolve any active reservations, pending
payouts, or available earnings before the account can be deleted.
What data is deleted
When your account is deleted, the following personal data is permanently deleted or anonymized:
- Your name, profile photo, and bio
- Your email address and phone number
- Your sign-in credentials and authentication identity (removed from our identity provider, so the account can no longer be used to log in)
- Your saved payment method reference (Stripe customer link)
- For hosts: your host profile details, languages, social links, date of birth, identity-verification status, and payout (bank) account details; your experience listings are deactivated and upcoming sessions are cancelled
What data is retained, and for how long
Some records are retained after account deletion where we are legally required
to keep them or where they are needed to protect other users:
-
Transaction, booking, and payout records are retained in
anonymized form for up to 5 years to comply with tax,
accounting, and financial-regulatory obligations under applicable law
(including the Singapore PDPA).
-
Reviews you wrote remain visible to preserve the integrity
of community ratings, but are shown as posted by "Deleted User" and are no
longer linked to your identity.
-
Limited records may be retained where necessary to resolve disputes, prevent
fraud or abuse, or enforce our Terms & Conditions.
Once these retention periods expire, the remaining data is securely deleted or
permanently anonymized. For full details, see our
Privacy Policy.
Deleting some data without deleting your account
You do not have to delete your whole account to remove individual content. From
within the app you can delete individual chat messages and reviews you have
posted. For other data-access, correction, or partial-deletion requests, contact
us at help@ohana.world.
Contact
Ohana Experiences Pte. Ltd.
1 North Bridge Road, #18-06, High Street Centre, Singapore 179094
Email: help@ohana.world