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Community Guidelines & FAQ

Last updated: April 2026

Our Mission

Ohana Experiences is a social experience platform that connects locals in Thailand with visitors and travelers from around the world. We celebrate cultural exchange, authentic connection, and meaningful local experiences. To foster a safe, respectful, and vibrant community, we've outlined a set of core guidelines and frequently asked questions below.

Community Principles

We expect all community members — hosts and guests — to follow these foundational principles:

1. Respect Everyone

Treat others with courtesy and dignity. Discrimination, harassment, hate speech, or abusive conduct is not tolerated.

2. Create Positive Experiences

Hosts should offer genuine, well-intentioned experiences. Guests should participate with openness and respect for local customs and environments.

3. Be Honest & Transparent

Provide accurate descriptions, expectations, and boundaries. Misleading information harms trust.

4. Protect Privacy & Safety

Respect privacy, personal space, and data of others. Do not share personal information publicly without consent.

5. Follow Local Laws

Hosts and guests are individually responsible for compliance with local regulations and cultural norms (e.g., permits, certifications that may be required).

Expectations for Hosts

Accurate Representations

Hosts should clearly describe:

  • Activity type, location, duration
  • What's included and not included
  • Pricing and expectations

Respectful Engagement

Be welcoming without imposing beliefs, political views, or pressure for personal participation.

Safe Practices

Hosts should ensure that activities are conducted in a safe and ethical manner. Encourage guests to communicate needs or concerns.

Clear Communication

Respond to inquiries respectfully and in a timely manner. Set expectations for how and when guests can contact you.

Expectations for Guests

Respect Hosts & Spaces

Treat hosts, local communities, and their spaces with cultural awareness and appreciation.

Follow Guidelines During Activities

Participate in experiences conscientiously — following safety instructions, schedules, and boundaries set by hosts.

Communicate Respectfully

If issues arise, communicate honestly and respectfully with the host and with Ohana support if needed.

No Harmful Behavior

Illegal behavior, harassment, theft, or disrespect of property is prohibited.

Community FAQ

Q: What counts as a "hosted experience" on Ohana?

A hosted experience is an activity led by a local host that brings visitors together for cultural exchange, shared interests, or learning — such as food tastings, art workshops, or neighborhood visits. It should be welcoming, transparent, and safe.

Q: Is it allowed to host multi-stop activities like food hopping?

Yes, many hosted experiences involve visiting several locations. However, hosts should clearly frame these as social, hosted outings rather than formal guided tours. Experiences that resemble traditional tour guiding may be subject to local regulations. Always check applicable regulations in your area.

Q: Do I need certification or a license to host experiences?

Ohana does not provide legal advice. Requirements vary by country or city. Some jurisdictions regulate tourism activities — for example, formal guided tours might require a license in certain regions. Hosts are responsible for understanding and complying with local laws.

Q: What if a guest or host behaves poorly?

Report any inappropriate behavior to help@ohana.world. We take violations seriously and can take actions such as removing content, suspending accounts, or other measures to protect the community.

Q: What happens if guidelines are violated?

Ohana may:

  • Issue a warning
  • Temporarily suspend access
  • Permanently disable a user's account
  • Restrict access to features

Actions depend on severity and frequency of violations.

Safety Tips

  • Meet in public or well-known locations when possible
  • Trust your instincts — if something feels unsafe, end the experience
  • Communicate openly about any concerns before or during an experience
  • Respect local customs and cultural practices

For questions or concerns, contact us at help@ohana.world

© 2026 Ohana. All rights reserved.